Privacy Policy

Last Updated: October 23, 2025

At Edmonton Sports Centre (“ESC”, “we”, “us”, or “our”), we are committed to protecting your privacy and safeguarding all personal information collected through our website, booking platforms, and in-facility services. This Privacy Policy explains how we collect, use, disclose, and secure your information.

By accessing our website or using our services, you agree to the practices outlined in this policy.

1. Information We Collect

We may collect:

Personal Information

Provided directly by you:

  • Full name

  • Email address

  • Phone number

  • Billing details

  • Emergency contact information (optional)

Booking & Event Data

  • Court reservations

  • League registrations

  • Event rental requests

  • Payment history

Technical Information

Automatically collected through analytics:

  • IP address

  • Browser type/device

  • Pages viewed

  • Session duration

Media & Security

  • CCTV footage (for safety)

  • AI video streaming via Pixellot (optional service)

We do not collect sensitive biometric or medical data.

2. How We Use Your Information

We use collected information to:

  • Process court bookings, memberships, and event rentals

  • Respond to inquiries and support requests

  • Send league updates, schedule changes, or cancellations

  • Improve user experience and site performance

  • Issue invoices and receipts

  • Send promotional content (only with consent)

3. Cookies & Tracking

We use cookies to:

  • Enable secure logins

  • Store user preferences

  • Analyze website performance

You may disable cookies in your browser, but features may become limited.

4. Payment Processing

Payments may be processed through secure third-party platforms such as:

  • CatchCorner

  • Stripe

  • Square

  • PayPal

We do not store full credit card numbers.

5. AI Streaming & Recordings

Court activity may be streamed or recorded via Pixellot AI cameras for:

  • Player review

  • Coaching feedback

  • League highlights

By participating, participants acknowledge and consent to media usage unless otherwise arranged.

6. Disclosure of Information

We will not sell or rent your information.

We may share data with:

  • Trusted service providers (payment gateways, scheduling tools)

  • Legal authorities, if required by law

  • Insurance providers in the event of injury claims

All third parties must comply with strict confidentiality obligations.

7. Data Security

We implement industry-standard safeguards to protect your information:

  • SSL encryption

  • Secure servers

  • Access control authorization

While no system is 100% secure, we continuously improve our protection measures.

8. Children’s Privacy

We respect the privacy of minors.
For youth programs:

  • Parent or guardian information may be required

We do not knowingly collect data from children under 13 without parental consent.

9. External Links

Our website may link to external sites.
We are not responsible for their privacy policies or practices.

10. Your Rights

Depending on your region, you may request:

  • Access to personal data

  • Correction of inaccurate information

  • Deletion of your data (where permitted)

  • Opt-out of communications

To exercise any rights, contact us below.

11. Marketing Communications

You may unsubscribe from newsletters or promotional emails anytime using:

  • “Unsubscribe” link

  • Email request

We do not send spam.

12. Updates to This Policy

We may update this policy periodically.
Changes will be posted with a new “Last Updated” date.

Continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

For questions, data access requests, or concerns, please contact:

Edmonton Sports Centre
📧 edmontonsportscentre@gmail.com
📞 (780)-729-6355 | (604)-369-0176
📍 Edmonton Sports Centre 9880 47 Ave, T6E 5P3 Edmonton, AB